Return Policy

At SUPERNOVA, your satisfaction is our priority. If you are not completely happy with your purchase, we make returns simple and stress-free.

Return Window

You have 30 days from the date of delivery to request a return or exchange.

Eligibility

Item must be in its original condition — unused, unaltered, and in original packaging
Proof of purchase (order number or receipt) is required
Items marked as Final Sale are not eligible for return

How to Return

Email us at support@supernovastore.online with your order number and reason for return
We will respond within 1–2 business days with return instructions
Ship the item back using a trackable shipping method
Once received and inspected, your refund will be processed within 5–7 business days

Refunds

Approved refunds are issued to the original payment method. Shipping costs are non-refundable unless the return is due to our error or a defective product.

Exchanges

If you received a defective or incorrect item, we will send a replacement at no additional cost. Contact us at support@supernovastore.online and we will make it right.